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Trucking

CN Express Pass

Improving Terminal Experience and Efficiency

At CN, we’re dedicated to enhancing the customer experience through the CN terminals. With an exponentially increasing volume of shipments across the CN supply chain network, we are upgrading our systems with advanced technologies and to improve customer service.

As part of this initiative, we’ve launched an augmented mobile application that will significantly improve a driver’s journey at CN terminals. The application has launched at the Brampton and Malport terminal and will be rolled out to other CN terminals thereafter.

This next generation application builds on the successes of the ModalPass application, elevated with these enriched features which will allow you to accurately validate the travel information before you come to the terminal.

Punjabi Job Aid Gallery

Available Functionality

The registration process has been streamlined to make it easier for the truckers to sign up
Booking information is pre-populated to reduce trucker input
Equipment damage is easy to record in the application

Additional functionality is planned for subsequent releases, including the ability for dispatchers to have direct access in supporting driver journeys at CN terminals.

Our goal is to continuously improve the customer experience, which can be achieved through your valuable feedback. Contact us if you have questions or comments.

Contact our Experts

FAQ

Why are we introducing the CN Express Pass application?

At CN, we are committed to safety, efficiency, and customer experience

We continually evaluate our infrastructure and operations and seek opportunities that will benefit our customers, supply chain partners and the community at large.

CN Express Pass will support our customers by reducing trucker wait time by ~60% at the gate kiosk and ~40% in the gate queue.

What is different from the ModalPass application?

CN Express Pass includes upgrades to ModalPass that will enhance user experience and efficiencies while at the terminal.

High-level changes introduced through CN Express Pass include:

New registration process
Auto-populate RV numbers associated with gate appointment
Report equipment damage

Existing ModalPass features will be available in the CN Express Pass application.

When will the CN Express Pass application be available?

CN Express Pass application is available for download from Apple’s App Store and Google Play for drivers entering the Brampton terminal. In late March, CN Express Pass will be available for download across the network.

Can I still use Modalpass?

ModalPass will be available in CN terminals except of Brampton and Malport until the end of May 2023 along with CN Express Pass.

How do I download CN Express Pass?

Visit Apple’s App Store or Google Play and search for “CN Express Pass”. Choose the option to Download and install the app.

CN Express Pass Registrations Job Aid

How do I register on CN Express Pass?

You can register through the app. Please refer to the Registration Job Aid linked below for a detailed walkthrough register.

CN Express Pass Registrations Job Aid

How do I use CN Express Pass?

Please refer to the Visit Creation Job Aid linked below for a detailed walkthrough on how to use CN Express Pass.

CN Express Pass Visit Creation Job Aid

Can I use CN Express Pass on my desktop or laptop computer?

At this time CN Express Pass is only available for mobile devices. A CN Express Pass web portal, providing functionality for office based users to support their truckers, is currently under development.

What do I do if I am leaving the terminal without a container or bobtailing out?

All required information will be collected through the visit creation process in CN Express Pass. No additional steps or actions are required in CN Express Pass if you’re leaving the terminal without a container or bobtailing out.

How can I view, edit or delete a visit?

A summary of your visits is available on the home page. Visit details can be viewed by clicking the details button for a visit. A visit can be edited from the visit details page by clicking on the Edit button. A visit can be deleted by clicking the “X” in the top right corner in the visit details page.

If I want to complete multiple transactions in a terminal visit (e.g. container dropoff and container pickup), can I create two gate appointments?

Only one gate appointment should be created for multiple transactions which are part of the same terminal visit. This helps us better plan to serve you. Trying to perform multiple transactions which are booked under different gate appointments will cause issues and delays at the gate.

Additionally, CN Express Pass will automatically retrieve other RVs which are booked with the same gate appointment, making visit creation quicker and easier.

How is my visit information pre-populated?

CN Express Pass will pre-populate the visit information based on the provided RV number. Truckers will only need to review the information and will input the remaining information into CN Express Pass to complete the visit.

How do I report equipment damage?

You can report damage from the visit summary page by clicking on the “More Actions” button at the bottom of the page and then on the damage report button. Damage can only be reported for an active visit.

What do I do if I forget my password?

You can reset your password through the “Forgot Password” option on the login page. An OTP (One Time Password) will be shared via text / email in order for you to complete the process.

How do I view my Equipment Interchange Receipt (EIR)?

To view your EIR you can:

Access EIR history in the app through the “EI Receipt History” button at the bottom of the Home Page.
Search for historical EIRs on the CN One customer portal

How can I add CN terminals or change my trucking company?

If you need to register for an additional terminal or trucking company, you must request a change in the terminal’s Speed GateTM system.

The list of your registered CN terminals and trucking companies is available in the app’s menu under “Trucking Companies / Terminals”. This information is automatically updated based on Speed GateTM.

Detailed information on the Speed GateTM registration process is available online

How do I provide feedback or suggestions for CN Express Pass?

Please share your feedback through the “Feedback” section in the app, which can be accessed through the menu on the home screen.

What are the Intermodal Terminal Safety Procedures?

Watch the Intermodal Terminal Safety Procedures video