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New to Rail

New to Rail?

Your business is built around your products and expertise. You strive for quality and efficiency, delivering the best possible results to your customers.

Rail transportation and logistics is our expertise. Like you, we strive for efficiency and excellence. Delivering is what we do, treating our customers like partners and working alongside them from the first mile, to the last to make them successful.

If you want to learn where to start, take a look at our frequently asked questions or contact our logistics experts, they are ready to answer all your questions.

Think about your shipping needs

The more information you can share with us, the quicker we can build a price and route that works for your business.

Ask yourself...

The origin and

The weight of goods
you are shipping?

Are they time or
temperature sensitive?

If you need to ship
across the border?

What equipment you'll
need for shipping?

Communicate with the CN team

When you call CN, the first question our team will ask you is:

Carload or Intermodal?
You're an intermodal customer if your business is not directly served by rail. That means, unless you have rail siding that a CN or shortline partner train can access, your goods can be shipped by intermodal.


Moving with CN

Keep an eye on your cargo as it moves from pick-up to destination. Our suite of digital tools is available to customers, allowing them to track the movement of their cargo across the supply chain.

Track and order your shipment


Staying safe along the way

Safety is not just a priority at CN, but a deeply held core value.

We have a comprehensive Customer Safety Guidebook to give you all of the information you need to work safely with rail.

For information about the safety of your goods, consult our Damage Prevention Guide.

Customers are responsible for damage prevention when it comes to loading and securing cargo. If something is damaged during shipping and you believe CN is at fault, you can consult our Freight Claims section.