Share this page

Shipping Tools and Processes

When disputes arise with customers, we actively look for the best — and fairest — way to resolve them. That’s when our commercial dispute resolution process comes into play.

This process:

  • Involves mediation and binding arbitration to help us find common ground
  • Speeds up the process dramatically and reduces costs for all parties

For more details, read our Commercial Dispute Resolution Process documents below:

  Letter to Customers (PDF)

  Commercial Dispute Resolution Presentation (PDF)

  Commercial Dispute Resolution 2010 Agreement (PDF)