Our philosophy: a well-served customer is a happy customer. Want to be happy? Give us a call!
Shipping with CN is quick, efficient and easy. All the information you need to become a CN customer is just a phone call away.
For further information please see the Becoming a New Customer section of our site.
CN's Senior Customer Service Representatives are your connection to Operations. If you need assistance in moving goods, your Senior Customer Service Representative is here to help. The team can be reached by dialing one easy toll free number 24 hours a day, seven days a week. Click on the arrow to find their contact information and Escalation Process guide. If you require assistance with your intermodal/container shipments, please refer to the section below to contact CN’s Intermodal Customer Service.
1 866 9CN-RAIL (1 866 926-7245)
Carload Customer Service Team
Carload Escalation Process (PDF)
A dependable, specialized team to meet your day-to-day needs.
1-866-896-6601
Email Intermodal Retail Canada
1-866-482-6025
Email Intermodal Retail U.S
Escalation Process
Email Domestic Intermodal Appointment
Email Domestic Intermodal Releases
Email Domestic Ramp-To-Ramp
Email Proof of Delivery
Email Optional Services
1-866-598-8483
Email Retail Web Support
Email Equipment allocation
Email Reservation Requests
1-866-851-7837
Email Export Reservations
Email Import Export related issues
Email Equipment
Email DRP Related Issues
Email IMX-REEFER
CN One's Support and Transaction Centre is a single point of contact to answer your questions on CN One tools and electronic transmissions efficiently and accurately.
For assistance on how to use our Intermodal & Container CNOne tools, such as order management or container shipping instructions, contact the Intermodal support team at serviceclientIM@cn.ca
For assistance on how to use our Carload CNOne tools, such as ordering & releasing railcars, carload shipping instructions, contact the Velocity team at 1-800-361-0198 or velocity@cn.ca
For assistance with access issues, missing tools, new accounts, and to report tool errors & outages, contact the CN One Support team at eBusiness@cn.ca
For all other issues such as ETAs, LFDs, service issues - please reach out to the Carload and Intermodal Customer Service teams (contact information can be found above)
An embargo is a method of controlling traffic when, in the judgement of the serving railroad, temporary circumstances, such as congestion, track conditions or acts of God, warrant restrictions against such movements.
Email Embargo Experts
Overloaded or improperly loaded railcars may be unsafe to move forward if we consider that they may cause an accident or a derailment. Safety is our top priority. We offer a range of services to help you. Don’t risk your safety and the safety of others. Give our experts a call now.
1-866-4HI-WIDE (1-866-444-9433)
Email Dimensional Loads
Shipping to Mexico has never been easier
001-800-514-1999
001-800-514-5444
Access to additional resources that may help you.
The Shipment Quality & Freight Claims team will serve the customer with integrity and transparency, helping to ensure all products are delivered to destination in a damage-free condition, while protecting against unacceptable risks. CN Damage Prevention & Freight Claims will strive to make shipping with CN a successful and hassle-free experience.