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First Responders Training and Resources

CN reaches hundreds of communities along our rail network, regularly sharing information on dangerous goods traffic and bringing critical training to emergency responders through TransCAER® (Transportation Community Awareness and Emergency Response).

Many other training resources and tools are made available online by industry associations and safety organizations to help responders prepare for a potential rail incident, some of which can be found below.

CN Transitioning to Electronic Shipping Documents

CN will soon be making the transition from paper copies to electronic versions of shipping documents and train consists for the transportation of dangerous goods / hazardous materials. The government has recognized that the transport of dangerous goods by rail with electronic shipping documents provides an equivalent level of safety to paper copies.

The use of electronic shipping documents and train consists presents a change in how first responders can obtain copies of these documents. To learn about the many ways in which these can be obtained, consult the First Responder Resource on Electronic Shipping Documents.


Our Dangerous Goods Team offers comprehensive training focusing on emergency response to railway incidents. Since 1988, CN has trained over 100,000 first responders in classrooms and in the field.

Apps and Other Resources

Railroad Emergency Contacts

CN Police 1-800-465-9239

Class One Freight Railroads:

  • (BNSF) Burlington Northern Santa Fe  1-800-832-5452
  • (CP) Canadian Pacific   1-800-716-9132
  • (CSXT) CSX Transportation 1-800-232-0144
  • (KCS) Kansas City Southern 1-800-527-9464
  • (NS) Norfolk Southern  1-800-453-2530
  • (UP) Union Pacific  1-888-UPRR-COP (877-7267)

Passenger Railroads:

  • Amtrak 1- 800-424-0217
  • Via Rail 1-888-VIA-RAIL (842-7245)

If you would like to request training from CN, or have a non-urgent question email the Dangerous Goods Team here or find the Dangerous Goods Officer nearest you.