Did you know? CN’s team of licenced customs brokers ensures our customers’ shipments moving into and out of the U.S., Canada and Mexico are cleared and managed efficiently.

The customs brokerage process for CN begins shortly after the shipping instructions are created and received electronically by the CN Customs Brokerage team. This early start allows the team to identify and address compliance issues to minimize delays, duties and user fees. As a wholly owned subsidiary of CN, the Customs Brokerage team has a unique and deep understanding of rail, supply chain and bonded transportation logistics operations. This insight enhances their ability to navigate the customs brokerage/transportation process and resolve issues efficiently.

Integrating technology to improve reliability

CN advanced technologies to ensure smooth border crossings by automating documentation, integrating real-time data, enhancing communication, improving tracking, and reducing manual errors. The result? Reduced clearance times, improved accuracy and better efficiency.

The CN Customs Brokerage team handles as many as 18,000 border crossing clearances per month, each with multiple requirements from various government agencies. The team devised a digital solution to eliminate the need to print the documents, saving 50,000 sheets of paper and $2,000 per month. As a bonus, all team members are now able to process the documents while working remotely.

Helping to move time- and temperature-sensitive goods

With 1,000 next-generation refrigerated containers, CN CargoCool® provides superior reach, competitive transit times, and critical remote monitoring through ReeferTrak©, the latest door-to-door tracking technology. CN’s seamless customs brokerage services help ensure our customers’ cargo gets to the right place at the right time at the right temperature.

While these are just a few of CN’s advancements in technology, they are part of a larger set of improvements that mark a significant step forward in environmental sustainability and customer service, allowing CN to improve performance and strengthen cross-border operations.

By integrating technology with expertise in customs processes, CN ensures the seamless and timely delivery of your goods. Our team takes care of the logistics, allowing you to focus on your core business. Explore CN’s Customer Brokerage Service by downloading our brochure here, or, if you’re already a customer, learn more about border security and customs processes here. With CN, you gain an end-to-end supply chain partner dedicated to supporting every step of your logistics journey.