Advance Arrival Notification

Introduction to Mobile Reporting Services at CN and Advanced Arrival Notifications

Safe operations and serving our customers will always be at the heart of CN. As we strive to develop and implement better ways of creating value for our customers, new technology is advancing innovations in safety, reliability and predictability.

Mobile Reporting Services – provide train crews and field decision markers with near real-time work plans and instructions for improved timeliness, accuracy and reliability.

What it means for you…

Train crews, equipped with handheld devices, will be able to advise you when they will be arriving at your facility and if there are any changes to the arrival plan. This new notification, called Advance Arrival Notification will let you know when your facility is next to be served by our crews. This will assist you to prepare for the crew’s arrival.

When will it be available?

The Advance Arrival Notification is currently being rolled out in locations across our network and should be progressively available before the end of October 2019, in locations where cellular service is available. We will send you an email to let you know when the service is available for your facility.

How can you sign up?

You can subscribe to the Advance Arrival Notification on the My Rail Service tool located on CN One, CN One tool. Please consult our job aid on how to subscribe to these notifications.

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If you need further information, your current CN Service Delivery representative is available to answer additional questions.

FAQ

What is the time window between the notification and the arrival of the crew?

Conductors have the ability to select time values ranging from 20 minutes to 2 hours. This value will be adjusted based on how long it takes to be processed by the system.

When is an Advanced Arrival Notification sent?

The crew’s tablets require Internet connection for a notification to be sent by email. The system is intelligent and will adjust its message based on when the notification email is actually sent out. Example: The crew member enters an Advanced Arrival Notification on his or her tablet letting the customer know that CN will be there in 30 minutes. The internet connection is poor and the notification is sent 15 minutes later. When the user receives the notification the system has adjusted the time and the notification says that the crew will arrive in 15 minutes.

Do all customers automatically receive Advanced Arrival Notification?

No. To receive an Advanced Arrival Notification customers must register on CN One and select the Advanced Arrival Notification option.

How do I register for AAN?

When logging into CN One, you can register through the My Rail service page. It's the same process as registering for LSN (Local Service Notification) or SEN (Service Exception Notification).

I don`t receive my notifications on time. What can be the cause?

As default, some smartphones (especially Iphones), retrieve emails every 60 minutes to save energy. This delay will cause you to miss your notification window. You can adjust your mobile device settings to retrieve emails at shorter intervals.

You can adjust the delay on your Iphone by following these steps:

Go to Settings – Passwords & Accounts –Fetch New Data
Make sure the ''Push'' button is On.
Look at the fetch options at the bottom of the screen and select: Every 15 minutes.

I don’t receive my notifications. What can be the cause?

In order to receive an Advance arrival Notification ensure all the following conditions have been met:

You are registered to CN One and have selected the Advanced Arrival Notification option.
You are using iAdvise site.
The crew in your area has access to a proper cellular service.
The railcars to deliver appear on the committed Daily Operating Plan.

Is email the only format for notifications?

For the time being yes. We are working on allowing text messages as well. This should be available at a later date.