Our philosophy: a well-served customer is a happy customer. Want to be happy? Give us a call!
Shipping with CN is quick, efficient and easy. All the information you need to become a CN customer is just a phone call away.
For further information please see the Becoming a New Customer section of our site.
CN’s eBusiness and Transaction Centre is a single point of contact to answer your questions on eBusiness tools and electronic transmissions efficiently and accurately.
CN's suite of electronic tools accelerates and simplifies your shipping process. On the web, you can do everything from getting a price and Transit Time to sending shipping instructions, paying your invoices, tracking/tracing and managing your shipments.
CN's Service Delivery Representatives are your connection to Operations. Whether you need reliable shipment information or assistance in moving goods, your Service Delivery Representative is here to help. The team can be reached by dialing one easy toll free number 24 hours a day, seven days a week.If you require assistance with your intermodal/container shipments, please refer to the section below to contact CN’s Intermodal Customer Service.
1 866 9CN-RAIL (1 866 926-7245)
Service Delivery Team
CN's Automotive Customer Service Representatives take responsibility to resolve any automotive transporation issues quickly. They provide reliable shipment information and expert automotive support Located in Troy, MI, they can be reached Monday - Friday 08:00 - 20:00 CST
A dependable, specialized team to meet your day-to-day needs.
An embargo is a method of controlling traffic when, in the judgement of the serving railroad, temporary circumstances, such as congestion, track conditions or acts of God, warrant restrictions against such movements.
Overloaded or improperly loaded railcars may be unsafe to move forward if we consider that they may cause an accident or a derailment. Safety is our top priority. We offer a range of services to help you. Don’t risk your safety and the safety of others. Give our experts a call now.
Shipping to Mexico has never been easier
Access to additional resources that may help you.
The CN Damage Prevention & Freight Claims team will serve the customer with integrity and transparency, helping to ensure all products are delivered to destination in a damage-free condition, while protecting against unacceptable risks. CN Damage Prevention & Freight Claims will strive to make shipping with CN a successful and hassle-free experience.
Toll free: 1-800-667-8778
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