Determine which day(s) of service you would like based on CN's OSM genset service grid. Note that reservations are not required from ports to inland terminals.
Send an email to IMX-RVHELP@cn.ca with the following information:
Destination (example: Robrert's Bank, Cast Terminal, Halterm)
The Intermodal OSM reservation desk is open from Monday-Friday, between 07:00-18:00 (Eastern time).
Reservations may be made from the Tuesday the week prior to the train departure date.
Customers with a reserve allocation must book their reservations NO LATER THAN 16:30 (Eastern time) on the Wednesday of the week prior to the reservation day or else the allocation will be released.
Customers require a reservation and booking number before arriving at the in-gate.
Customers may in-gate a reefer unit for genset service up to 6 days in advance of the train cutoff, except in Vancouver where they may only in-gate up to 4 days in advance of train cutoff.
Reservations may be cancelled without penalty up until 08:00 the day prior to the reservation day. Cancellations after this time and no shows will each be subject to a fee as per CN 9100.