The Intermodal OSM reservation desk is open from Monday-Friday, between 07:00-16:30.
Customers require a reservation and booking number before arriving at the in-gate.
Customers may in-gate a load for domestic service prior to cutoff on the day of the reservation.
Customers may in-gate an empty for domestic service up to 4 days prior to the reservation, except in Vancouver, where it is on the same day.
Reservations may be cancelled without penalty up until 08:00 the day prior to the reservation day. Cancellations after this time and no shows will each be subject to a fee as per CN 9100.