Getting an accurate bill to the right party in your organization is one of our key billing goals. Until we move to totally electronic invoicing, when you have a change of contact (or need us to correct the address for an existing one), you must notify us by:

• email
• fax to 514-399-4624

Following these steps is necessary for us to get your bill to your right contact and for you to continue to benefit from our 21/21/21 guarantee.

We will make your contact change within 5 business days, at which time new billings will be adjusted to reflect your changes.  We require the following updated information indicated in the sample invoice, same as it is shown on your CN invoice.

Other information required but not shown on invoice

Customer contact - current co-ordinates

• Name
• Address
• Phone number
• Fax number
• Email

Customer contact - new co-ordinates

• Name
• Address
• Phone number
• Fax number
• Email
• New invoice address where existing invoice will be mailed

New or different invoice requirements

When we're settting up a new service rendered or you need us to adjust the type of bill you receive, e.g. to split out asset use fees between two of your operations within the same facility, we would need to review this with you to determine what's feasible under our exisitng systems. Contact us by email or fax your request to 514-399-4624.