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Sales
1-888-668-4626
Email Sales -
eBusiness
1-800-361-0198
Email eBusiness -
Public Inquiries
1-888-888-5909
Email Public Inquiries -
CN Police Emergency
1-800-465-9239
Customer Service Contacts
CN's suite of electronic tools is the fastest, easiest and most cost-effective way to manage your CN shipments. Once registered, you can easily order or release equipment, input all required documentation, track your shipments enroute, and perform a host of other tasks designed with your customer service needs in mind.
You'll enjoy instant up-to-date information, directly from CN's systems, 24 hours a day at your convenience. CN's tools provide you with real-time information on your shipments from rate request, through shipment management to viewing and paying your freight bills. Let CN's Customer Service team help you with all your shipping needs! Call or email today if you need:
- Help to start doing business with CN
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Shipping with CN is quick, efficient and easy. All the information you need to become a CN customer is just a phone call away.
Phone: 1-888-MOVIN-CN (1-888-668-4626)
eMail: Sales@cn.caFor further information please see the Becoming a New Customer section of our site.
- eBusiness Customer Service
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CN's eBusiness and Transaction Centre is a single point of contact to answer your questions on eBusiness tools and electronic transmissions efficiently and accurately.
Phone: 1-800-361-0198
eMail:eBusiness@cn.caCN's suite of electronic tools accelerates and simplifies your shipping process. On the web, you can do everything from getting a price and Transit Time to sending shipping instructions, paying your invoices, tracking/tracing and managing your shipments.
- Carload Customer Service Centres - Canada
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CN's Customer Support Representatives (CSRs) take responsibility to resolve any transportation issues quickly. They provide reliable shipment information and expert transportation support. Transportation Service Centres (TSCs) in Canada can all be reached by dialing one easy, toll free number 24 hours a day, seven days a week.
Phone: 1-866-9-CN-RAIL (1-866-926-7245)
Fax: 1-866-665-5380We also encourage you to communicate with us by e-mail at one of the addresses listed below:
TSC Montreal (Quebec and Atlantic Canada) cnpqatl@cn.ca TSC Toronto (Ontario) cnon@cn.ca TSC Winnipeg (Manitoba and Saskatchewan) cnskmb@cn.ca TSC Edmonton (Alberta) cnab@cn.ca TSC Prince George cnpg@cn.ca TSC Vancouver cnbc@cn.ca - Carload Customer Service Centres - USA
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CN's Customer Support Representatives (CSRs) take responsibility to resolve any transportation issues quickly. They provide reliable shipment information and expert transportation support. Centrally located TSCs can be reached through the following toll free numbers.
TSC Homewood (Chicago, IL) 1-800-342-5424 csc_hmwd@cn.ca TSC Jackson (Mississippi) 1-800-426-1903 gulfsouthbilling@cn.ca TSC Memphis (Tennessee) 1-800-826-3321 MphsCustDisp@cn.ca TSC Stevens Point (Wisconsin) 1-800-822-6440 CNSP@cn.ca TSC Troy (Detroit, MI) 1-866-545-2423 usacsc1@cn.ca - Intermodal Customer Service
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A dependable, specialized team to meet your day-to-day intermodal needs.
Region & Responsibility eMail Phone Fax Montreal Retail - all cube orders, reservation requests, appointment requests and releases of loads and empties cnroc-mtl@cn.ca 1-866-896-6601 1-888-223-0811 Retail cube orders and reservations for all terminals except Montreal cnroc-reservations@cn.ca 1-866-896-6601 1-866-627-8540 Retail releases of loads and empties for all terminals except Montreal cnroc-releases@cn.ca
1-866-896-6601 1-866-627-8529 Retail appointments for all terminals except Montreal cnroc-appointments@cn.ca 1-866-896-6601 1-866-627-8579 Proof of Delivery (POD) requests Monday - Friday, 8am - 4pm EST cnroc-pod@cn.ca 1-866-618-9829 Optional Services nonfreight@cn.ca Retail web support cnroc-imxweb@cn.ca 1-866-598-8483 Door-to-door U.S. transborder reservation requests imx-cube-us@cn.ca 1-866-753-0770 Reservations support for ramp-to-ramp customers in North America cnroc_rv@cn.ca Gate appointment, export reservation support and Import storage imx-osm@cn.ca 1-866-851-7837 Reservation support for steamship lines imx-rvhelp@cn.ca
Ramp-to-ramp service delivery for North America imx-traffic@cn.ca 1-866-598-8479 - Special Shipments Service
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Shipment that is affected by an Embargo
An embargo is a method of controlling traffic movements when, in the judgement of the serving railroad, temporary circumstances warrant restrictions against such movements. Such circumstances may include accumulation, congestion, track conditions or an “Act of God” (hurricane/flooding/etc.). An embargo may contain a provision for a permit system to provide controlled movement of traffic.
Contact our embargo experts with questions or concerns on embargoes.
eMail: EDIMGR@cn.caFor further information on a particular embargo see:
AAR Embargoes Online aarembargo.railinc.comShipment that is overloaded or improperly loaded
A railcar is considered overloaded when it exceeds the railcar weight or track weight limits relevant to the route that the shipment will take. The System Map - Rail Capacity can be used to determine CN's track weight limitations.
An improperly loaded railcar is one that has an improperly secured load, an uneven or unbalanced load, or a load that has shifted.
Overloaded or improperly loaded railcars may be deemed unsafe to move forward if we consider that they may cause an accident or derailment. Safety is our top priority when we move your shipment – for you and for every community along our network. We offer a range of services that can ensure your shipment is safe to move as quickly as possible.
Contact our overload experts with questions or concerns.
eMail: cwcholds@cn.caFor further information on shipping dangerous goods or hazardous materials, dimensional loads or transborder shipments please referrer to the respective sections of our site.
- Official Transportation Industry Links
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AAR Embargo/OPSL Notes and Permit System – will allow you to view complete embargo restrictions in detail.
Transport Canada - Transport Dangerous Goods – will help you prepare a dangerous goods or hazardous materials shipment for transport by rail.
U.S. Department of Transportation – will give you the pertinent regulations regarding loading, unloading and storage of hazardous materials.
Association of American Railroads – the AAR is committed to keeping the railroads of North America safe, fast, efficient, clean, technologically advanced, and secure.
Railinc Corporation: Rail Reference Information – Railinc maintains the only industry-accepted versions of the North American railroad industry's official code tables.