Customer Centre

Share this page

Guidelines & Regulations

Freight Claims

We take great pride in our role as Supply Chain enablers. Sometimes, however, things do happen and your goods may be damaged during the transportation process. We appreciate that this can be a frustrating experience, which is why we strive to make the claims process as quick and painless as possible.

Have a claim?

If we have caused damage to your goods, we will make it right. The easiest way to let us know about a claim is to use our 
Freight Claims tool makes it easy to:

  • Report damages
  • Provide an intent to claim
  • Submit a claim
  • Check current claims activity

NOTE:  To place a claim online, you must be a registered eBusiness user with access to the Freight Claims tool.

Once a claim is submitted, the whole process takes only three steps to get resolved. See the chart below to get a better idea of what’s involved in settling claims:

Have everything?

Please make sure you have the following information available before you file a claim online:

Important:

  • Damage notification or intent to claim must be submitted within four months of your product arriving at final destination
  • If additional information is required, we will use the name and contact number that you enter on the claims web site as our point of contact

For more information on freight claim settlements or inspections, please contact us at 1-800-667-8778.