Carload Shipping Tools
CN's suite of electronic tools is the fastest, easiest and most cost-effective way to manage your CN shipments. Once registered, you can easily order or release equipment, input all required documentation, track your shipments enroute, and perform a host of other tasks designed with your customer service needs in mind.
Below is a list of all links and tools that will facilitate your transactions with CN. If you require further assistance please take a look at our Customer Service section for special shipment instructions and our contact list.
| Use our Tools... | EDI / B2B tools | Demos/Documentation | |
|---|---|---|---|
| Step 1 - Plan | |||
| Get instantaneous prices | |||
| View private and public tariffs | |||
| Get Interline Route | |||
| Find preferred junctions, get rail miles and route |
Rail Miles & Routes |
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| Get transit time | |||
| Get load limits and car dimensions |
Equipment Specifications |
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| Find rail stations and terminals | |||
| Find a distribution centre | |||
| Order empty equipment for loading |
Car Order
|
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| Order a grain hopper car (Western Canada only) |
Grain Car Order
|
EDI 422 |
|
| Look at train service guidelines for dimensional shipments (PDF 11.01KB) | |||
| Step 2 - Ship | |||
| Send shipping instructions (bill of lading) |
Shipping Instructions |
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| Send shipping instructions for private empty railcars | |||
| Correct or cancel shipping instructions (bill of lading) |
Call 1-800-361-0198 |
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| Divert a car |
Please contact your CSR |
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| Return hazmat empty cars to origin |
Shipping Instructions Details |
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| View existing shipping instructions (bill of lading) |
Shipping Instructions Details |
EDI 417 |
|
| Request a car to be placed at siding |
Order In and Switch Railcars |
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| Notify us that a car is ready for pickup |
Release Railcars
|
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| Step 3 - Trace | |||
| Get an itinerary for your shipment |
Trip Plan |
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| Track a specific car |
Quick Trace |
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| Track all shipments or specific lanes |
My Shipments |
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| Receive a report on shipments, asset use, car order status |
My Reports |
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| Monitor demurrage charges |
Asset Use |
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| Look up the shipment weight |
Shipment Weights |
EDI 440 | |
| File Damaged Freight Claims |
Damaged Feight Claims |
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| Monitor paper shipments |
Paper Platform
|
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| Look up status of orders for empty covered hopper railcars - Grain Producers | |||
| Step 4 - Pay | |||
| Get status of your account |
eBill |
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| View and pay my invoices |
eBill |
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| Send payment details (remittance) |
eBill |
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| Dispute an invoice |
eBill
|
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eBusiness Service
eBusiness Service
Phone: 1-800-361-0198
Email eBusiness

