CN is a leader when it comes to using technology to manage our network. TOPC (Train Operations Planning and Control) is a proprietary system that enables management to see, in real time, every train throughout the network and its trip-plan status. We also designed DataCity, a computer scorecard updated at the end of every day – and you can be sure it appears on my screen every morning – that tracks key performance measurements such as on-time performance overall or by train, average cost per train, bad order per car ratio, key crew information and more.

The latest technology tool with breakthrough potential is SmartYard, which uses embedded, best-practice-based rules and logic to dramatically enhance CN yardmasters' and terminal operators' ability to manage the complexity of yard operations.

Our first SAP project went live in 1999. Today, we are SAP's global lighthouse account for freight railways, working with the German-based technology leader on a variety of exciting new initiatives.

And CN's transportation systems are second to none, enabling us to run a precision on-time scheduled rail operation - delivering value, service and reliability to our customers time after time.