Every minute of every day, thousands of employees access CN information systems to make decisions, complete transactions, and keep customer shipments moving. Ensuring that our applications and computing network is always available and consistently reliable is what the Application & Infrastructure team does best.

We call it "keeping the lights on." It starts with monitoring the availability of our systems, ensuring adequate performance to meet service levels, restoring services when unplanned outages occur, and goes on to include enhancing existing CN systems and applications with regular maintenance and upgrades.

Organizational Structure

The six key groups working together under this umbrella include: Application Support; Computing Services; Data Centre Operations; End User Services; Disaster Recovery; and IT's newly created Agile Delivery Services team. Areas they support include:

eBusiness • Web Technologies • IT Security • Mobile Technologies • RAD/ Agile Development
SAP & Business Warehouse • Application/System Architecture • Business Process Reengineering • Data Warehousing • Data Mining • Telecommunications Engineering • Wireless/WiMax/ WiFi/VoIP • Technology Integration • System Administration • Database Administration • End-User Computing