10-day advance notice of Local Service Changes - Carload only

Notice to Intermodal Customers 
Please note that there will be no change to the notification process for intermodal train service. The online "10-day advance notification" in My Rail Service is reserved for carload customers only.

November 3, 2010 - You've been talking to us.  We've been listening.  You asked for more lead time when there is a change to your local service, which makes perfect sense, giving you time to make the necessary adjustments on your side.
 
Instead of the current 5-day advance notice, we will be notifying you 10 days in advance of a change in your local service.
 
What constitutes a change in local service?

• A change in the day of week that you are served
• A change to the weekly frequency of service
• A change in the start/stop time of the crew assignment, if the change is more than two hours

We will also continue to advise you as early as possible in the case of an embargo or force majeure, for example a snow storm or disruption on our line that would impact your service, and to provide regular updates on the situation as we do today.
 
But you need to sign up to receive the 10-day advance notification
 
The 10-day advance notification becomes effective on November 15, 2010.  In order to receive the notification, you must sign up as soon as possible to ensure you will begin receiving the notifications right away.  Please make sure that other people within your organization also sign up as we rely on you to know who needs to be notified within your company and also to keep the advisory distribution list up to date.

• If you or your colleagues are already eBusiness users, login, go to "My Rail Service" tool in the Pickup and Delivery section of the Tools homepage, choose your company, location and check the box to be notified.  You can add other colleagues email addresses using 'update recipients'
• If you are not currently an eBusiness use, register for eBusiness and follow the steps as per above 

We welcome your feedback and comments on this initiative and your Account Manager will answer any specific questions you may have.  Let's keep talking.  We are listening and we are making changes.